Can physician leaders help improve difficult clinician-patient interactions? Yes, I believe that they can. The key is to change that very negative ways that clinicians think about those interactions. The families and challenging patients won’t change. We have to offer new, believable thoughts to obtain better feelings and results.

A wonderful commencement address reminds us how much empathy matters for every one of our patients.

I am excited to announce that my book is now available in audio format through Audible. Some of you love to listen to audiobooks in the car and on walks. I hope that you will enjoy or share with the nursing and medical professionals in your life.

Here is a review that I wrote on Saul Weiner’s excellent book. Healers have so much to click and document that they disengage to complete their tasks. The author advises leaning in to engage with curiosity and compassion. This is his beacon to follow.