I replaced one of these during the first night of my internship. You can do a lot of hard things with encouragement and curiosity. Here is a reflection on a very long and emotional night when I began my medical training.

Can physician leaders help improve difficult clinician-patient interactions? Yes, I believe that they can. The key is to change that very negative ways that clinicians think about those interactions. The families and challenging patients won’t change. We have to offer new, believable thoughts to obtain better feelings and results.

A wonderful commencement address reminds us how much empathy matters for every one of our patients.

I am excited to announce that my book is now available in audio format through Audible. Some of you love to listen to audiobooks in the car and on walks. I hope that you will enjoy or share with the nursing and medical professionals in your life.